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CITATION

Morrissey, Jean and Callaghan, Patrick. Communication Skills for Mental Health Nurses. UK: McGraw-Hill Education, 2011.

Communication Skills for Mental Health Nurses

Authors: Jean Morrissey and Patrick Callaghan

Published:  2011

ISBN: 9780335238729 033523870X
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  • Communication Skills for Mental Health Nurses
  • Contents
  • About the authors
  • Acknowledgements
  • Preface
  • 1 Core communication skills in mental health nursing
  • Introduction
  • Learning outcomes
  • Interpersonal skills
  • Using skills in practice
  • Conclusion
  • Reflective questions
  • 2 Values, culture and evidence-based communication
  • Introduction
  • Learning outcomes
  • Values-based communication
  • Culture-based communication
  • Evidence-based communication
  • Skills for evidence-based practice
  • Therapeutic communication: what works, for whom and under what conditions?
  • Fostering recovery and wellbeing through therapeutic communication
  • Conclusion
  • Reflective questions
  • 3 Reflection and communication
  • Introduction
  • Learning outcomes
  • Understanding reflection – what is it?
  • The reflective process
  • Models of reflection
  • Fostering reflection and reflective practice
  • The role of the reflective facilitator
  • Organizational factors and reflection
  • Learning to become a reflective practitioner
  • Conclusion
  • Reflective questions
  • 4 The therapeutic use of small talk: phatic communication
  • Introduction
  • Learning outcomes
  • Phatic communication
  • Using phatic communication in mental health nursing
  • Brief, ordinary and effective (BOE) communication
  • Therapeutic use of self
  • The efficacy and effectiveness of small talk
  • Conclusion
  • Reflective questions
  • 5 Heron’s communication framework: Six Category Intervention Analysis
  • Introduction
  • Learning outcomes
  • The Six Category Intervention Analysis
  • Applying Six Category Intervention Analysis
  • Degenerate use of interventions
  • Learning to use the six categories
  • Conclusion
  • Reflective questions
  • 6 Communicating across cultures
  • Learning outcomes
  • Understanding culture
  • Culture and mental health
  • Culture and mental health nursing
  • Communicating across cultures
  • Working with interpreters
  • Learning to be culturally competent and capable
  • Conclusion
  • Reflective questions
  • 7 Professional helping relationships
  • Introduction
  • Learning outcomes
  • Patient-centred care – what is it?
  • Understanding empathy
  • Models of empathy
  • Empathy or sympathy?
  • The use of empathy in practice
  • Learning the skill of empathy
  • Congruence
  • Unconditional positive regard
  • Setting and maintaining boundaries
  • Attributes of effective helpers
  • Conclusion
  • Reflective questions
  • 8 Communicating assertively
  • Introduction
  • Learning outcomes
  • Understanding assertiveness
  • The benefits of being assertive in practice
  • Factors that affect nurses’ level of assertiveness
  • Using assertiveness skills in practice
  • Assertive responses
  • Learning to use assertiveness skills
  • Conclusion
  • Reflective questions
  • 9 Resolving conflict
  • Introduction
  • Learning outcomes
  • The nature, sources, causes and consequences of conflict
  • Types of conflict
  • Sources of conflict
  • Consequences of conflict
  • Conflict resolution
  • Conclusion
  • Reflective questions
  • 10 Solution-focused interventions in mental health nursing
  • Introduction
  • Learning outcomes
  • Solution-focused interventions
  • The efficacy and effectiveness of solution-focused brief therapy
  • The efficacy and effectiveness of cognitive behavioural approaches
  • Using cognitive behavioural approaches in mental health nursing
  • Problem-solving interventions (PSI)
  • The efficacy and effectiveness of PSI
  • Conclusion
  • Reflective questions
  • 11 Motivational interviewing in mental health nursing practice
  • Introduction
  • Learning outcomes
  • What is motivational interviewing?
  • Self-motivational statements
  • Applying the three phases of MI in mental health nursing
  • Applying MI theory to communicating using MI
  • Evidence-based MI
  • Conclusion
  • Reflective questions
  • References
  • Index