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CITATION

Watson-Hemphill, Kimberly and Bradley, Kristine Nissen. Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process. New York: McGraw-Hill Education, 2016.

Innovating Lean Six Sigma: A Strategic Guide to Deploying the World's Most Effective Business Improvement Process

Authors: Kimberly Watson-Hemphill and Kristine Nissen Bradley

Published:  February 2016

eISBN: 9781259584411 | ISBN: 9781259584404
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  • Cover
  • Title Page
  • Copyright Page
  • Contents
  • Acknowledgments
  • Introduction: The Tao of Lean Six Sigma
  • Part 1: Firing on All Cylinders: Building a Strong Foundation for a High-Functioning Lean Six Sigma Initiative
  • Chapter 1: What's First?: The Big Four Questions That Shape a Deployment
  • Chapter 2: Bolstering Leadership Support
  • Chapter 3: Got Culture?
  • Chapter 4: Measuring Progress and Success
  • Chapter 5: The Art and Science of Project Selection and Pipeline Management
  • Chapter 6: “How Are We Doing?”: Using a Maturity Model Assessment to Evaluate Where You Are and Where You Should Go Next
  • Part 2: Next Steps: The Smart Way to Tackle Bigger Problems, Use More Sophisticated Methods, and Push the Culture to the Next Level
  • Prologue: What's Next?: Options for Building on a Solid Foundation
  • Chapter 7: Voices You Want to Hear: Developing Deeper Insights into Customer Needs
  • Chapter 8: Business Process Management: Building a Strong Foundation for Implementing a Culture of Improvement
  • Chapter 9: Quick Fixes for Big Issues: Enterprise kaizen
  • Chapter 10: Linking Top to Bottom: Using Hoshin Planning for Strategy Deployment
  • Chapter 11: Solving Analysis Challenges with Specialized Tools
  • Chapter 12: Starting from Scratch: When and How to Use Product and Process Design Methodologies
  • Chapter 13: The Healthcare Frontier: Making Progress Despite the Challenges
  • Appendix A: A Complete Maturity Model
  • Index