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CITATION

Lee, Thomas H.. An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage. New York: McGraw-Hill Education, 2015.

An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

Authors: Thomas H. Lee

Published:  November 2015 Pages: 208

eISBN: 9781259586316 | ISBN: 9781259583018
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  • Cover
  • Title Page
  • Copyright Page
  • Contents
  • Acknowledgments
  • Introduction
  • Chapter 1 The Problem
  • Chapter 2 The Imperative
  • Chapter 3 The Response: Empathy
  • Chapter 4 Measurement
  • Chapter 5 Social Capital and Social Network Science Come of Age
  • Chapter 6 Changing Behavior and Creating the Epidemic
  • Chapter 7 Ten Key Steps Toward Higher-Value Empathic Healthcare
  • Notes
  • Index