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CITATION

Clapper, Craig; Merlino, James; and Stockmeier, Carole. Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare. New York: McGraw-Hill Education, 2018.

Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare

Authors: Craig Clapper, James Merlino and Carole Stockmeier

Published:  November 2018 Pages: 256

eISBN: 9781260440935 | ISBN: 9781260440928
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  • Cover
  • Title Page
  • Copyright Page
  • Dedication
  • Contents
  • Foreword
  • Acknowledgments
  • Introduction
  • CHAPTER 1 The History of the Modern Safety Movement
  • CHAPTER 2 Introduction to Safety Management Systems
  • CHAPTER 3 Safety Science and High Reliability Organizing (HRO)
  • CHAPTER 4 An Introduction to HRO Leadership Skills
  • CHAPTER 5 Universal Skills for Preventing Harm
  • CHAPTER 6 Communication, Collegiality, and Teaming
  • CHAPTER 7 Just Culture
  • CHAPTER 8 Measurement and Control Loops
  • CHAPTER 9 Learning Systems
  • CHAPTER 10 Workforce Safety
  • CHAPTER 11 High Reliability Organizing and the Patient Experience
  • EPILOGUE High Reliability Organizing’s Full Promise
  • Notes
  • Index