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Meyers, Mike and Soper, Mark Edward. Mike Meyers' CompTIA A+ Guide to Managing and Troubleshooting PCs Lab Manual, Sixth Edition (Exams 220-1001 & 220-1002). New York: McGraw-Hill Education, 2019.

Mike Meyers' CompTIA A+ Guide to Managing and Troubleshooting PCs Lab Manual, Sixth Edition (Exams 220-1001 & 220-1002)

Authors: Mike Meyers and Mark Edward Soper

Published:  July 2019

eISBN: 9781260454581 | ISBN: 9781260454574
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  • Cover
  • Title Page
  • Copyright Page
  • Dedication
  • Contents at a Glance
  • Contetns
  • Acknowledgments
  • Additional Resources for Teachers
  • Chapter 1 Safety and Professionalism
  • Lab Exercise 1.01: Safeguarding Your IT Future—Becoming a Professional
  • Lab Exercise 1.02: Avoiding the Rude Computer Technician Stereotype
  • Lab Exercise 1.03: Collecting Information Professionally
  • Lab Exercise 1.04: Communicating Effectively
  • Lab Exercise 1.05: Integrating Safety into the Workplace
  • Lab Exercise 1.06: Taming Electrostatic Discharge
  • Lab Exercise 1.07: Understanding the Troubleshooting Methodology
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 2 The Visible Computer
  • Lab Exercise 2.01: Exploring the Functions and Components of a PC
  • Lab Exercise 2.02: Examining User-Accessible Components
  • Lab Exercise 2.03: Recognizing External Connections
  • Lab Exercise 2.04: Navigating the Windows 7 Interface
  • Lab Exercise 2.05: Navigating the Windows 8.1 Interface
  • Lab Exercise 2.06: Navigating the Windows 10 Desktop and Tablet Interfaces
  • Lab Exercise 2.07: Managing Files and Folders in Windows
  • Lab Exercise 2.08: Using the Control Panel in Windows
  • Lab Exercise 2.09: Using the Settings App in Windows 10
  • Lab Exercise 2.10: Getting Familiar with the macOS Interface
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 3 CPUs
  • Lab Exercise 3.01: Identifying CPU Characteristics
  • Lab Exercise 3.02: Recognizing CPU Sockets
  • Lab Exercise 3.03: Cooling Your CPU
  • Lab Exercise 3.04: Exploring CPU Specifications with CPU-Z
  • Lab Exercise 3.05: Removing and Installing a CPU
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 4 RAM
  • Lab Exercise 4.01: Determining the Amount of RAM in a PC
  • Lab Exercise 4.02: Identifying Types of RAM
  • Lab Exercise 4.03: Removing and Installing RAM
  • Lab Exercise 4.04: Exploring RAM Specifications with CPU-Z
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 5 Firmware
  • Lab Exercise 5.01: Identifying BIOS Firmware
  • Lab Exercise 5.02: Accessing BIOS Settings via the CMOS Setup Program
  • Lab Exercise 5.03: Configuring and Clearing CMOS Setup Program Passwords
  • Lab Exercise 5.04: Configuring BIOS Settings
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 6 Motherboards
  • Lab Exercise 6.01: Researching New Motherboards
  • Lab Exercise 6.02: Identifying Internal Expansion Slots
  • Lab Exercise 6.03: Removing Expansion Cards
  • Lab Exercise 6.04: Removing a Motherboard
  • Lab Exercise 6.05: Identifying Motherboard Features
  • Lab Exercise 6.06: Installing a Motherboard
  • Lab Exercise 6.07: Installing Expansion Cards
  • Lab Exercise 6.08: Exploring Motherboard Features with CPU-Z
  • Lab Exercise 6.09: Managing Hardware with Device Manager
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 7 Power Supplies
  • Lab Exercise 7.01: Measuring AC Voltage Levels
  • Lab Exercise 7.02: Testing Power Supply Output
  • Lab Exercise 7.03: Choosing a Power Supply
  • Lab Exercise 7.04: Replacing a Power Supply
  • Lab Exercise 7.05: Understanding Power Protection
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 8 Mass Storage Technologies
  • Lab Exercise 8.01: Installing Serial ATA Hard Drives
  • Lab Exercise 8.02: Choosing External Hard Drives
  • Lab Exercise 8.03: Comparing Solid-State Drives and Magnetic Hard Drives
  • Lab Exercise 8.04: Choosing an M.2 SSD
  • Lab Exercise 8.05: Troubleshooting Hard Drive Installations
  • Lab Exercise 8.06: Configuring a Hardware RAID
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 9 Implementing Mass Storage
  • Lab Exercise 9.01: Creating and Formatting Partitions with Windows Installation Media
  • Lab Exercise 9.02: Creating and Formatting Partitions with GParted
  • Lab Exercise 9.03: Using Windows Tools to Create and Format Partitions
  • Lab Exercise 9.04: Converting Basic Disks to Dynamic Disks with Disk Management
  • Lab Exercise 9.05: Implementing Software RAID 0 with Disk Management
  • Lab Exercise 9.06: Maintaining and Troubleshooting Hard Drives
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 10 Essential Peripherals
  • Lab Exercise 10.01: Troubleshooting and Benchmarking USB
  • Lab Exercise 10.02: Disassembling and Cleaning a Keyboard
  • Lab Exercise 10.03: Troubleshooting and Adjusting a Pointing Device
  • Lab Exercise 10.04: Installing Sound
  • Lab Exercise 10.05: Installing Optical Drives
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 11 Building a PC
  • Lab Exercise 11.01: Building a Thick Client
  • Lab Exercise 11.02: Building a Gaming PC
  • Lab Exercise 11.03: Verifying Operating System Requirements
  • Lab Exercise 11.04: Performing a Clean Installation of Windows 10
  • Lab Exercise 11.05: Upgrading from Windows 7 to Windows 10
  • Lab Exercise 11.06: Post-Installation Tasks: Drivers and Updates
  • Lab Exercise 11.07: Installing Ubuntu Linux
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 12 Windows Under the Hood
  • Lab Exercise 12.01: Editing the Windows Registry
  • Lab Exercise 12.02: Using the Task Manager
  • Lab Exercise 12.03: Working with Services
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 13 Users, Groups, and Permissions
  • Lab Exercise 13.01: Managing Users in Windows
  • Lab Exercise 13.02: Defining NTFS Permissions
  • Lab Exercise 13.03: Sharing Files and Folders
  • Lab Exercise 13.04: Encrypting Important Data
  • Lab Exercise 13.05: Configuring User Account Control
  • Lab Exercise 13.06: Using BitLocker To Go
  • Lab Exercise 13.07: Setting File Permissions in Linux
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 14 Maintaining and Optimizing Operating Systems
  • Lab Exercise 14.01: Backing Up and Restoring in Windows 7
  • Lab Exercise 14.02: Using File History in Windows 8.1
  • Lab Exercise 14.03: Using File History in Windows 10
  • Lab Exercise 14.04: Using System Restore
  • Lab Exercise 14.05: Managing Updates and Patches in Windows 7/8.1
  • Lab Exercise 14.06: Managing Updates and Patches in Windows 10
  • Lab Exercise 14.07: Scheduling Maintenance in Windows
  • Lab Exercise 14.08: Installing and Removing Applications and Windows Components in Windows
  • Lab Exercise 14.09: Backing Up with Time Machine in macOS
  • Lab Exercise 14.10: Managing Updates and Patches in macOS
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 15 Working with the Command-Line Interface
  • Lab Exercise 15.01: Exploring the Command-Line Interface in Windows
  • Lab Exercise 15.02: Exploring the Command-Line Interface in Linux
  • Lab Exercise 15.03: Navigating Basic Commands in Windows
  • Lab Exercise 15.04: Navigating Basic Commands in Linux
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 16 Troubleshooting Operating Systems
  • Lab Exercise 16.01: Examining and Configuring Log Files in Event Viewer
  • Lab Exercise 16.02: Troubleshooting in Safe Mode
  • Lab Exercise 16.03: Repairing from Windows Installation Media
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 17 Display Technologies
  • Lab Exercise 17.01: Installing Video
  • Lab Exercise 17.02: Configuring Multiple Displays
  • Lab Exercise 17.03: Troubleshooting Video
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 18 Essentials of Networking
  • Lab Exercise 18.01: Identifying Local Area Network Hardware
  • Lab Exercise 18.02: Evaluating a UTP Cable
  • Lab Exercise 18.03: Determining a MAC Address
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 19 Local Area Networking
  • Lab Exercise 19.01: Exploring Local Area Network Configuration Options
  • Lab Exercise 19.02: Verifying TCP/IP Settings in Windows
  • Lab Exercise 19.03: Verifying TCP/IP Settings in Linux
  • Lab Exercise 19.04: Verifying TCP/IP Settings in macOS
  • Lab Exercise 19.05: Testing Your LAN Connections in Windows, Linux, and macOS
  • Lab Exercise 19.06: Sharing Folders in Windows
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 20 Wireless Networking
  • Lab Exercise 20.01: Setting Up a Wireless Network
  • Lab Exercise 20.02: Configuring and Securing a Wireless Network
  • Lab Exercise 20.03: Troubleshooting Wireless Connectivity in Windows
  • Lab Exercise 20.04: Resetting a Wireless Router
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 21 The Internet
  • Lab Exercise 21.01: Assessing Current Internet Connectivity
  • Lab Exercise 21.02: Evaluating Internet Connection Choices
  • Lab Exercise 21.03: Working with Firewalls and Ports
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 22 Virtualization
  • Lab Exercise 22.01: Identifying Virtualization Technologies
  • Lab Exercise 22.02: Installing and Using VirtualBox
  • Lab Exercise 22.03: Installing and Using Hyper-V
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 23 Portable Computing
  • Lab Exercise 23.01: Researching Laptop Upgrade Paths
  • Lab Exercise 23.02: Replacing and Upgrading RAM
  • Lab Exercise 23.03: Replacing and Upgrading Mass Storage
  • Lab Exercise 23.04: Adjusting Power Management to Optimize Battery Life
  • Lab Exercise 23.05: Browsing the Latest Portable PCs
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 24 Understanding Mobile Devices
  • Lab Exercise 24.01: Comparing Mobile Device Platforms
  • Lab Exercise 24.02: Installing Mobile Applications
  • Lab Exercise 24.03: Setting Up E-mail on a Mobile Device
  • Lab Exercise 24.04: Using Wi-Fi and Bluetooth on a Mobile Device
  • Lab Exercise 24.05: Researching Chargers and Charging Ports
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 25 Care and Feeding of Mobile Devices
  • Lab Exercise 25.01: Configuring Mobile Device Security
  • Lab Exercise 25.02: Installing Updates
  • Lab Exercise 25.03: Backing Up and Resetting a Mobile Device
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 26 Printers and Multifunction Devices
  • Lab Exercise 26.01: Examining Types of Printers
  • Lab Exercise 26.02: Installing a Printer in Windows
  • Lab Exercise 26.03: Supporting a Multifunction Device
  • Lab Exercise 26.04: Maintaining and Troubleshooting Printers
  • Lab Exercise 26.05: Using a Virtual Printer
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 27 Securing Computers
  • Lab Exercise 27.01: Configuring Local Policies
  • Lab Exercise 27.02: Reviewing Security Events
  • Lab Exercise 27.03: Removing Malware from a Computer
  • Lab Exercise 27.04: Researching Missing Security Fixes with Belarc Advisor
  • Lab Analysis Test
  • Key Term Quiz
  • Chapter 28 Operational Procedures
  • Lab Exercise 28.01: Diagramming a Network
  • Lab Exercise 28.02: Evaluating Power Distribution and Protection Hardware
  • Lab Exercise 28.03: Comparing Backup Methods
  • Lab Exercise 28.04: Creating a Password Reset Disk
  • Lab Analysis Test
  • Key Term Quiz
  • Index