“A must read for anyone in business, government or academia. The lessons Hayashi teaches are all too often taken for granted. This work distills a lifetime of experience into easily understood actions that can benefit us all.”–Joseph Major, Chairman and CEO, The Victory BankKey Conversations for Positive Change--SAY IT RIGHT FOR BUSINESS AND CAREER SUCCESS
Whether you’re trying to motivate a team, negotiate a contract, make a sale, ask for a raise, land a new job, or terminate an employee, the conversations you have will either help you succeed or undermine your goals. Communication expert and leadership coach Shawn Kent Hayashi has spent more than two decades studying how the things people say impact their business and professional lives. In her new book CONVERSATIONS FOR CHANGE: 12 Ways to Say It Right When It Matters Most, she not only identifies the twelve most important types of conversations people have, but shows readers how to reach their maximum potential by using these conversations effectively.
Hayashi identifies the 12 types of conversations that are vital for growth and success--not just in business but in every area of your life. In order to communicate well you must first master three fundamentals. These are:
Building emotional intelligence
Understanding workplace motivators
Recognizing and adapting to communication styles
Readers of CONVERSATIONS FOR CHANGE, can take a free, self assessment at www.WhenTheConversationChanges.com to identify their personal communication style.
This is the book that shows you how to:
Simplify your message--without oversimplifying it
Reduce tensions between you and your listener
Quickly recognize and choose the most effective interpersonal communication techniques
Be flexible and resilient while staying focused on your objective
Choose the right phrases for any situation
Use timing to your best advantage
is the founder of The Professional Development Group (www.TheProfessionalDevelopmentGroup.com) and author of five business communication books. Using an assessment-based approach, her company helps people improve their emotional intelligence, communication skills, build stronger relationships and teams, and make more effective presentations. She also helps clients apply the assessment methodology in their own organizations. Clients include Fortune 500 and mid-sized companies, universities, and entrepreneurial organizations. An Emotional Intelligence Certified Coach, Hayashi earned an M.S. in Organization Dynamics from the University of Pennsylvania and holds many certifications in assessment analysis. She also serves on the boards of several professional organizations.
Keywords: BUSINESS COMMUNICATION, TALK, SUCCES, COACH, SPEAKER, LEADER, MANAGER, TEAM MEMBER, CONFLICT RESOLUTION, DISENGAGEMENT, CRUCIAL CONVERSATIONS, BOOK, GUIDE, HOW TO, COMMUNICATION, DIFFICULT CONVERSATIONS, CONVERSATION SKILL, COMMUNICATION SKILL, COMMUNICATION SKILLS, TALK, TRAINING, MOTIVATE, INSPIRE, MOTIVATION, MOTIVATING, INSPIRATION, INSPIRING, LEAD, MANAGE, MANAGEMENT, MANAGING, TEAM, EMPLOYEE, WORKFORCE, STAFF, CONVERSATION, ENGAGE, MENTOR, COACH, BOOK, GUIDE, HOW TO, MANAGE, MANAGING, MANAGEMENT, ENGAGE, MOTIVATE, INSPIRE, EMPLOYEE, STRATEGY, COACH, TEAM, TEAMS, TEAM BUILDING, WORKFORCE, EVALUATE, EVALUATION, PERFORMANCE, GOALS, INNOVATION, INNOVATE, DIFFICULT EMPLOYEE, HIRING, FIRE, FIRING, FIRE, EXECUTIVE, ORGANIZATION, SHAREHOLDER, STAKEHOLDER, SHARE HOLDER, STAKE HOLDER, ORGANIC GROWTH, LEADERSHIP ENHANCING THE LESSONS OF EXPERIENCE, IN SEARCH OF LEADERSHIP, WOODEN ON LEADERSHIP, THE ESSENTIAL WOODEN, ENGAGING THE HEARTS AND MINDS OF ALL YOUR EMPLOYEES, BUILT TO SERVE, HOW TO BE A GREAT COACH, HOW TO MOTIVATE EVERY EMPLOYEE, HANDBOOK FOR LEADERS, LEADERSHIP WHEN THE HEAT IS ON, THE POWELL PRINCIPLES, THE WELCH WAY, THE LOMBARDI RULES, HOW TO MANAGE PERFORMANCE, PERFECT PHRASES FOR MOTIVATING AND REWARDING EMPLOYEES, PERFECT PHRASES FOR BUILDING STRONG TEAMS, HOW WE LEAD MATTERS, THE CONFIDENT LEADER, ENGAGING THE HEARTS AND MINDS OF ALL YOUR EMPLOYEES, PERFECT PHRASES FOR EFFECTIVE MANAGERS, , IN SEARCH OF LEADERSHIP, PERFORMANCE LEADERSHIP, RED RUBBER BALL AT WORK, LEADERSHIP WITHOUT EXCUSES, JUST ASK LEADERSHIP, DEALING WITH PEOPLE YOU CAN'T STAND, BUILT TO SERVE, THE NEW MANAGER'S HANDBOOK, HOW TO MANAGE PERFORMANCE, MANAGING IN TIMES OF CHANGE, PERFECT PHRASES FOR MANAGERS AND SUPERVISORS, PERFECT PHRASES FOR PERFORMANCE REVIEWS, PERFECT PHRASES FOR DOCUMENTING EMPLOYEE PERFORMANCE PROBLEMS, PERFECT PHRASES FOR PERFECT HIRING, PRODUCT MANAGER'S DESK REFERENCE, STRATEGIC CORPORATE COMMUNICATION, NEW AGE OF INNOVATION, INNOVATOR'S PRESCRIPTION, EVERYTHING I KNOW ABOUT BUSINESS I LEARNED AT MCDONALDS, GROWN UP DIGITAL, CRUCIAL CONVERSATIONS, COACHING FOR IMPROVED WORK PERFORMANCE, WHY EMPLOYEES DON'T DO WHAT THEY'RE SUPPOSED TO DO AND WHAT TO DO ABOUT IT, GREAT COMMUNICATION SECRETS OF GREAT LEADERS, MILLION DOLLAR COACHING, MILLION DOLLAR REFERRALS