Conversations for Change: 12 Ways to Say it Right When It Matters MostShawn Kent HayashiSeptember 13, 2010
Crucial Conversations Tools for Talking When Stakes Are High, Second EditionKerry Patterson, Joseph Grenny, Ron McMillan, Al SwitzlerAugust 19, 2011
The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are HighSteven Dinkin, Barbara Filner, Lisa MaxwellNovember 20, 2012
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