The New York Times and Washington Post bestseller that changed the way millions communicate
“[Crucial Conversations] draws our attention to those defining moments that literally shape our lives, our relationships, and our world. . . . This book deserves to take its place as one of the key thought leadership contributions of our time.”—from the Foreword by Stephen R. Covey, author of The 7 Habits of Highly Effective People
“The quality of your life comes out of the quality of your dialogues and conversations. Here’s how to instantly uplift your crucial conversations.”—Mark Victor Hansen, cocreator of the #1 New York Times bestselling series Chicken Soup for the Soul®
The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
Prepare for high-stakes situations
Transform anger and hurt feelings into powerful dialogue
Make it safe to talk about almost anything
Be persuasive, not abrasive
Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are cofounders of VitalSmarts, an innovator in corporate training and organizational performance.www.vitalsmarts.com
Keywords: BOOK, GUIDE, HOW TO, COMMUNICATION, DIFFICULT CONVERSATIONS, CONVERSATION SKILL, COMMUNICATION SKILL, COMMUNICATION SKILLS, TALK, TRAINING, MOTIVATE, INSPIRE, MOTIVATION, MOTIVATING, INSPIRATION, INSPIRING, LEAD, MANAGE, MANAGEMENT, MANAGING, TEAM, EMPLOYEE, WORKFORCE, STAFF, CONVERSATION, ENGAGE, MENTOR, COACH, BOOK, GUIDE, HOW TO, MANAGE, MANAGING, MANAGEMENT, ENGAGE, MOTIVATE, INSPIRE, EMPLOYEE, STRATEGY, COACH, TEAM, TEAMS, TEAM BUILDING, WORKFORCE, EVALUATE, EVALUATION, PERFORMANCE, GOALS, INNOVATION, INNOVATE, DIFFICULT EMPLOYEE, HIRING, FIRE, FIRING, FIRE, EXECUTIVE, ORGANIZATION, SHAREHOLDER, STAKEHOLDER, SHARE HOLDER, STAKE HOLDER, ORGANIC GROWTH, LEADERSHIP ENHANCING THE LESSONS OF EXPERIENCE, IN SEARCH OF LEADERSHIP, WOODEN ON LEADERSHIP, THE ESSENTIAL WOODEN, ENGAGING THE HEARTS AND MINDS OF ALL YOUR EMPLOYEES, BUILT TO SERVE, HOW TO BE A GREAT COACH, HOW TO MOTIVATE EVERY EMPLOYEE, HANDBOOK FOR LEADERS, LEADERSHIP WHEN THE HEAT IS ON, THE POWELL PRINCIPLES, THE WELCH WAY, THE LOMBARDI RULES, HOW TO MANAGE PERFORMANCE, PERFECT PHRASES FOR MOTIVATING AND REWARDING EMPLOYEES, PERFECT PHRASES FOR BUILDING STRONG TEAMS, HOW WE LEAD MATTERS, THE CONFIDENT LEADER, ENGAGING THE HEARTS AND MINDS OF ALL YOUR EMPLOYEES, PERFECT PHRASES FOR EFFECTIVE MANAGERS, , IN SEARCH OF LEADERSHIP, PERFORMANCE LEADERSHIP, RED RUBBER BALL AT WORK, LEADERSHIP WITHOUT EXCUSES, JUST ASK LEADERSHIP, DEALING WITH PEOPLE YOU CAN'T STAND, BUILT TO SERVE, THE NEW MANAGER'S HANDBOOK, HOW TO MANAGE PERFORMANCE, MANAGING IN TIMES OF CHANGE, PERFECT PHRASES FOR MANAGERS AND SUPERVISORS, PERFECT PHRASES FOR PERFORMANCE REVIEWS, PERFECT PHRASES FOR DOCUMENTING EMPLOYEE PERFORMANCE PROBLEMS, PERFECT PHRASES FOR PERFECT HIRING, PRODUCT MANAGER'S DESK REFERENCE, STRATEGIC CORPORATE COMMUNICATION, NEW AGE OF INNOVATION, INNOVATOR'S PRESCRIPTION, EVERYTHING I KNOW ABOUT BUSINESS I LEARNED AT MCDONALDS, GROWN UP DIGITAL, CRUCIAL CONVERSATIONS, COACHING FOR IMPROVED WORK PERFORMANCE, WHY EMPLOYEES DON'T DO WHAT THEY'RE SUPPOSED TO DO AND WHAT TO DO ABOUT IT, GREAT COMMUNICATION SECRETS OF GREAT LEADERS, MILLION DOLLAR COACHING, MILLION DOLLAR REFERRALS