The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyJoseph MichelliJune 13, 2008
Conversations for Change: 12 Ways to Say it Right When It Matters MostShawn Kent HayashiSeptember 13, 2010
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health SystemJoseph MichelliMay 3, 2011
Measuring Leadership Development: Quantify Your Program's Impact and ROI on Organizational PerformanceJack Phillips, Patti Phillips, Rebecca RayMarch 9, 2012
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your CustomersReza Soudagar, Vinay Iyer, Volker HildebrandSeptember 23, 2011
Nine Minutes on Monday: The Quick and Easy Way to Go From Manager to LeaderJames RobbinsSeptember 5, 2012
HR from the Outside In: Six Competencies for the Future of Human ResourcesDavid Ulrich, Jon Younger, Wayne Brockbank, Mike UlrichJuly 17, 2012
Global HR Competencies: Mastering Competitive Value from the Outside-InDave Ulrich, Wayne Brockbank, Jon Younger, Mike UlrichOctober 22, 2012
The Big Book of Team Coaching Games: Quick, Effective Activities to Energize, Motivate, and Guide Your Team to SuccessMary Scannell, Mike Mulvihill, Joanne SchlosserJune 26, 2013
Finance for Nonfinancial Managers, Second Edition (Briefcase Books Series) Siciliano , Gene August 26, 2014
Talent Selection and Onboarding Tool Kit: How to Find, Hire, and Develop the Best of the Best Lamont , Erika , Bruce , Anne July 7, 2014
Talent Assessment and Development Pocket Tool Kit: How to Get the Most out of Your Best People Hampel , Brenda , Bruce , Anne July 7, 2014
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