7 Tenets of Taxi Terry: How Every Employee Can Create and Deliver the Ultimate Customer Experience McKain , Scott July 14, 2014
The Big Book of Team Coaching Games: Quick, Effective Activities to Energize, Motivate, and Guide Your Team to SuccessMary Scannell, Mike Mulvihill, Joanne SchlosserJune 26, 2013
Conversations for Change: 12 Ways to Say it Right When It Matters MostShawn Kent HayashiSeptember 13, 2010
Culture Connection: How Developing a Winning Culture Will Give Your Organization a Competitive AdvantageMarty ParkerOctober 11, 2011
The Customer Culture Imperative: A Leader's Guide to Driving Superior PerformanceLinden Brown, Christopher BrownDecember 17, 2013
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your CustomersReza Soudagar, Vinay Iyer, Volker HildebrandSeptember 23, 2011
Designing an IAM Framework with Oracle Identity and Access Management SuiteJeff ScheidelJuly 26, 2010
Global HR Competencies: Mastering Competitive Value from the Outside-InDave Ulrich, Wayne Brockbank, Jon Younger, Mike UlrichOctober 22, 2012
Hiring for Attitude: A Revolutionary Approach to Recruiting and Selecting People with Both Tremendous Skills and Superb AttitudeMark MurphyNovember 11, 2011
HR from the Outside In: Six Competencies for the Future of Human ResourcesDavid Ulrich, Jon Younger, Wayne Brockbank, Mike UlrichJuly 17, 2012
Leading the High Energy Culture: What the Best CEOs Do to Create an Atmosphere Where Employees FlourishDavid CasulloFebruary 6, 2012
Measuring Leadership Development: Quantify Your Program's Impact and ROI on Organizational PerformanceJack Phillips, Patti Phillips, Rebecca RayMarch 9, 2012
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyJoseph MichelliJune 13, 2008
Nine Minutes on Monday: The Quick and Easy Way to Go From Manager to LeaderJames RobbinsSeptember 5, 2012
Perfect Phrases for New Employee Orientation and Onboarding: Hundreds of ready-to-use phrases to train and retain your top talentBrenda Hampel, Erika LamontJune 17, 2011
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health SystemJoseph MichelliMay 3, 2011
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