The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyJoseph MichelliJune 13, 2008
Saving Capitalism From Short-Termism: How to Build Long-Term Value and Take Back Our Financial FutureAlfred Rappaport, John C. BogleJuly 21, 2011
Conversations for Change: 12 Ways to Say it Right When It Matters MostShawn Kent HayashiSeptember 13, 2010
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health SystemJoseph MichelliMay 3, 2011
Leading the High Energy Culture: What the Best CEOs Do to Create an Atmosphere Where Employees FlourishDavid CasulloFebruary 6, 2012
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your CustomersReza Soudagar, Vinay Iyer, Volker HildebrandSeptember 23, 2011
Culture Connection: How Developing a Winning Culture Will Give Your Organization a Competitive AdvantageMarty ParkerOctober 11, 2011
Nine Minutes on Monday: The Quick and Easy Way to Go From Manager to LeaderJames RobbinsSeptember 5, 2012
The Big Book of Team Coaching Games: Quick, Effective Activities to Energize, Motivate, and Guide Your Team to SuccessMary Scannell, Mike Mulvihill, Joanne SchlosserJune 26, 2013
The Customer Culture Imperative: A Leader's Guide to Driving Superior PerformanceLinden Brown, Christopher BrownDecember 17, 2013
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