The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyJoseph MichelliJune 13, 2008
Management Strategies for the Cloud Revolution: How Cloud Computing Is Transforming Business and Why You Can't Afford to Be Left BehindCharles BabcockApril 16, 2010
IT Auditing Using Controls to Protect Information Assets, 2nd EditionChris Davis, Mike Schiller, Kevin WheelerJanuary 10, 2011
Successful Onboarding: Strategies to Unlock Hidden Value Within Your OrganizationMark Stein, Lilith ChristiansenJune 21, 2010
Breaking Away: How Great Leaders Create Innovation that Drives Sustainable Growth--and Why Others FailJane Stevenson, Bilal KaafaraniFebruary 22, 2011
Solving Employee Performance Problems: How to Spot Problems Early, Take Appropriate Action, and Bring Out the Best in EveryoneAnne Bruce, Brenda Hampel, Erika LamontMay 26, 2011
Process Equipment Malfunctions: Techniques to Identify and Correct Plant ProblemsNorman LiebermanJuly 12, 2011
Contextual Pricing: The Death of List Price and the New Market RealityRobert Docters, Michael Barzelay, John G. Hanson, Cecilia NguyenOctober 19, 2011
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health SystemJoseph MichelliMay 3, 2011
Measuring Leadership Development: Quantify Your Program's Impact and ROI on Organizational PerformanceJack Phillips, Patti Phillips, Rebecca RayMarch 9, 2012
Hiring for Attitude: A Revolutionary Approach to Recruiting and Selecting People with Both Tremendous Skills and Superb AttitudeMark MurphyNovember 11, 2011
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your CustomersReza Soudagar, Vinay Iyer, Volker HildebrandSeptember 23, 2011
Global HR Competencies: Mastering Competitive Value from the Outside-InDave Ulrich, Wayne Brockbank, Jon Younger, Mike UlrichOctober 22, 2012
The Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer's BusinessSriram Dasu, Richard ChaseJune 26, 2013
Maximum Success with LinkedIn: Dominate Your Market, Build a Global Brand, and Create the Career of Your Dreams Dan Sherman December 11, 2012
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