CITATION

Morrison, Terri and Conaway, Wayne A.. Kiss, Bow, or Shake Hands, Sales and Marketing: The Essential Cultural Guide—From Presentations and Promotions to Communicating and Closing. US: McGraw-Hill, 2011.

Kiss, Bow, or Shake Hands, Sales and Marketing: The Essential Cultural Guide—From Presentations and Promotions to Communicating and Closing

Published:  October 2011

eISBN: 9780071718417 0071718419 | ISBN: 9780071714044

Book description:

How do you break the ice in the UAE? When do you present a contract in China? How close should you stand to a South Korean?

Kiss, Bow, or Shake Hands: Sales and Marketing is an informative, entertaining guide that shows you what to do—and what to avoid—in any given sales or marketing situation, from Argentina to South Africa. It provides the expert knowledge you need to gather data in diverse cultures, properly present your products, and close deals around the world.

“As the global community comes closer together, Kiss, Bow, or Shake Hands: Sales & Marketing will be a valuable resource to every person in every industry around the world.”—Gil A. Cardon, Convention Manager, Japan National Tourism Organization

“Just as you can be a connoisseur of wine, Kiss, Bow or Shake Hands: Sales and Marketing can help make you a connoisseur of cultures, philosophies, business behaviors, and social practices. Read it not just for work, but for the human side as well.”—Giuseppe G. B. Pezzotti, Senior Lecturer, Cornell University School of Hotel Administration

“Terri has accurately and succinctly captured the key issues that businesspeople or tourists need to know when traveling. It is spot-on, and a very valuable resource!”—Thomas M. Feifar, Director of Foreign Military Sales, NAVISTAR Defense

Terri Morrison is president of Getting Through Customs, the developers of the McGraw-Hill Kiss, Bow, or Shake Hands digital product. She and Wayne A. Conaway are coauthors of nine books, including Library Journal’s Best Business Books winner Kiss, Bow, or Shake Hands and Dun & Bradstreet’s Guide to Doing Business Around the World.

Keywords: BOOK, GUIDE, HOW TO, SALES STRATEGY, SELLING STRATEGY, SALES STRATEGIES, SELLING STRATEGIES, NEGOTIATION, NEGOTIATE, CLOSE, CLOSING, CLOSING THE SALE, DEAL, DECIDE, DECISION, TRUST, SKEPTICAL, SKEPTICISM, AUTHENTICITY, RELATIONSHIP, TRUST, REFERRAL, CONSULTATIVE, COMPLEX, SALES GOALS, RELATIONSHIP SELLING, LEAD, LEADS, PRICE DIFFERENTIATION, CRM, COMPLEX SALE, OBJECTION, SALES CYCLE, PROSPECTIVE, CUSTOMER, CLIENT, BUYER, BUYING CYCLE, BOSWORTH, TARGET, TARGETING, AUDIENCE, PRESENTATION, MAJOR ACCOUNT SALES STRATEGY, SPIN SELLING, SPIN SELLING FIELDBOOK, ENDLESS REFERRALS, SELLING TO THE C SUITE, SOLUTION SELLING, SPIN SELLING, CUSTOMER CENTRIC SELLING, CUSTOMER CENTRIC, STORY, SALES STORY, STORY SELLING, HOPE IS NOT A STRATEGY, SECRETS OF VITO, LEAD GENERATIONS FOR THE COMPLEX SALE, THE NEW SOLUTION SELLING, EMARKETING STRATEGIES FOR THE COMPLEX SALE, POWER MESSAGING SALES SOLUTION, ACCELERATE THE SALE, TOUGHEST SALES OBJECTIONS, TARGET OPPORTUNITY SELLING, RACKHAM, BOSWORTH, SELLING TO THE C SUITE, STORY SELLING, BOOK, GUIDE, HOW TO, SOCIAL MEDIA, BRAND, BRANDING, MARKETING STRATEGY, BUSINESS MESSAGE, COMMUNICATE, COMMUNICATION, PROMOTION, MARKET RESEARCH, PRODUCT, ADVERTISING, ADVERTISE, TARGET MARKET, COMPETITIVE ADVANTAGE, VALUE, PRODUCT DEVELOPMENT, ROI, MULTILEVEL, MULTI-LEVEL, FOUR PS, PS, FOUR P'S, P'S, SEO, SEARCH ENGINE OPTIMIZATION, CRM, CUSTOMER RELATIONSHIP, SOCIAL NETWORKING, FACEBOOK, MYSPACE, MY SPACE, CONSUMER BEHAVIOR, PUBLICITY, PUBLIC RELATIONS, PR, MEDIA RELATIONS, MESSAGING, GUERILLA, GUERRILLA, OPT IN, FOUR PILLARS OF PROFIT DRIVEN MARKETING, , POSITIONING, MARKETING WARFARE, THE NEXT EVOLUTION OF MARKETING, REPOSITIONING, MARKETING DEMYSTIFIED