The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel CompanyJoseph MichelliJune 13, 2008
Saving Capitalism From Short-Termism: How to Build Long-Term Value and Take Back Our Financial FutureAlfred Rappaport, John C. BogleJuly 21, 2011
Designing an IAM Framework with Oracle Identity and Access Management SuiteJeff ScheidelJuly 26, 2010
Management Strategies for the Cloud Revolution: How Cloud Computing Is Transforming Business and Why You Can't Afford to Be Left BehindCharles BabcockApril 16, 2010
Successful Onboarding: Strategies to Unlock Hidden Value Within Your OrganizationMark Stein, Lilith ChristiansenJune 21, 2010
Conversations for Change: 12 Ways to Say it Right When It Matters MostShawn Kent HayashiSeptember 13, 2010
Solving Employee Performance Problems: How to Spot Problems Early, Take Appropriate Action, and Bring Out the Best in EveryoneAnne Bruce, Brenda Hampel, Erika LamontMay 26, 2011
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health SystemJoseph MichelliMay 3, 2011
Measuring Leadership Development: Quantify Your Program's Impact and ROI on Organizational PerformanceJack Phillips, Patti Phillips, Rebecca RayMarch 9, 2012
Leading the High Energy Culture: What the Best CEOs Do to Create an Atmosphere Where Employees FlourishDavid CasulloFebruary 6, 2012
Hiring for Attitude: A Revolutionary Approach to Recruiting and Selecting People with Both Tremendous Skills and Superb AttitudeMark MurphyNovember 11, 2011
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your CustomersReza Soudagar, Vinay Iyer, Volker HildebrandSeptember 23, 2011
Culture Connection: How Developing a Winning Culture Will Give Your Organization a Competitive AdvantageMarty ParkerOctober 11, 2011
Nine Minutes on Monday: The Quick and Easy Way to Go From Manager to LeaderJames RobbinsSeptember 5, 2012
HR from the Outside In: Six Competencies for the Future of Human ResourcesDavid Ulrich, Jon Younger, Wayne Brockbank, Mike UlrichJuly 17, 2012
Global HR Competencies: Mastering Competitive Value from the Outside-InDave Ulrich, Wayne Brockbank, Jon Younger, Mike UlrichOctober 22, 2012
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