The Dentsu Way: Secrets of Cross Switch Marketing from the World's Most Innovative Advertising AgencyKotaro Sugiyama, Tim AndreeNovember 22, 2010
The Social Customer: How Brands Can Use Social CRM to Acquire, Monetize, and Retain Fans, Friends, and FollowersAdam MetzAugust 16, 2011
The Old Rules of Marketing are Dead: 6 New Rules to Reinvent Your Brand and Reignite Your BusinessTimothy R. PearsonMarch 28, 2011
Value-Based Pricing: Drive Sales and Boost Your Bottom Line by Creating, Communicating and Capturing Customer ValueHarry Macdivitt, Mike WilkinsonSeptember 19, 2011
Securing the Clicks Network Security in the Age of Social MediaGary Bahadur, Jason Inasi, Alex de CarvalhoOctober 10, 2011
Likeable Social Media: How to Delight Your Customers, Create an Irresistible Brand, and Be Generally Amazing on Facebook (& Other Social Networks)Dave KerpenMay 17, 2011
Contextual Pricing: The Death of List Price and the New Market RealityRobert Docters, Michael Barzelay, John G. Hanson, Cecilia NguyenOctober 19, 2011
360 Degrees of Influence: Get Everyone to Follow Your Lead on Your Way to the TopHarrison MonarthNovember 9, 2011
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health SystemJoseph MichelliMay 3, 2011
The Power of foursquare: 7 Innovative Ways to Get Your Customers to Check In Wherever They AreCarmine GalloSeptember 21, 2011
Running the Gauntlet: Essential Business Lessons to Lead, Drive Change, and Grow ProfitsJeffrey W. Hayzlett, Jim EberDecember 13, 2011
The Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your CustomersReza Soudagar, Vinay Iyer, Volker HildebrandSeptember 23, 2011
Supply Chain Transformation: Building and Executing an Integrated Supply Chain StrategyJ. Paul DittmannOctober 17, 2012
Outsource Smart: Be Your Own Boss . . . Without Letting Your Business Become the Boss of YouDaven MichaelsNovember 20, 2012
Born to Blog: Building Your Blog for Personal and Business Success One Post at a TimeMark Schaefer, Stanford SmithMarch 13, 2013
Measuring ROI in Healthcare: Tools and Techniques to Measure the Impact and ROI in Healthcare Improvement Projects and ProgramsJack Phillips, Victor Buzachero, Patti Phillips, Zack PhillipsApril 23, 2013
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