CustomerCentric Selling, Second EditionMichael T. Bosworth, John R. Holland, Frank VisgatisDecember 18, 2009
The Talent Management Handbook: Creating a Sustainable Competitive Advantage by Selecting, Developing, and Promoting the Best PeopleLance Berger, Dorothy BergerNovember 10, 2010
Win-Win Performance Appraisals: What to Do Before, During, and After the Review to Get the Best Results for Yourself and Your EmployeesLawrence HolppAugust 24, 2011
The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and CollaborationMary ScannellMay 10, 2010
Successful Onboarding: Strategies to Unlock Hidden Value Within Your OrganizationMark Stein, Lilith ChristiansenJune 21, 2010
Conversations for Change: 12 Ways to Say it Right When It Matters MostShawn Kent HayashiSeptember 13, 2010
The Big Book of People Skills Games: Quick, Effective Activities for Making Great Impressions, Boosting Problem-Solving Skills and Improving Customer ServiceEdward Scannell, Colleen RickenbacherJuly 26, 2010
Perfect Phrases for New Employee Orientation and Onboarding: Hundreds of ready-to-use phrases to train and retain your top talentBrenda Hampel, Erika LamontJune 17, 2011
Solving Employee Performance Problems: How to Spot Problems Early, Take Appropriate Action, and Bring Out the Best in EveryoneAnne Bruce, Brenda Hampel, Erika LamontMay 26, 2011
Crucial Conversations Tools for Talking When Stakes Are High, Second EditionKerry Patterson, Joseph Grenny, Ron McMillan, Al SwitzlerAugust 19, 2011
How to Get a Job on Wall Street: Proven Ways to Land a High-Paying, High-Power JobScott HooverAugust 22, 2011
Big Book of Low-Cost Training Games: Quick, Effective Activities that Explore Communication, Goal Setting, Character Development, Teambuilding, and More—And Won't Break the Bank!Mary Scannell, Jim CainApril 19, 2012
No Access
Full Access
